Q: Where do you ship from?

A: We ship from our warehouses strategically located to
ensure fast and efficient delivery. Depending on your location.

Q: Do you offer international shipping?

A: Currently, we only ship to select countries. You can
check shipping availability at checkout or contact our support team for more
details.

Q: How long does shipping take?

A: Our order processing time is 1 to 3 business
days, and shipping takes 8 to 14 business days depending on your
location.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking
number via email. You can track your order on our Order Tracking page.

Q: What if my order is delayed?

A:If your order is delayed beyond the estimated time, please reach out to us at contact@pawplanetworld.com with your order details. Our team will assist you promptly.

Q: What is your return policy?

A: We offer a 7-day return policy, meaning you have 7
days after receiving your item to request a return.

Q: What are the eligibility criteria for returns?

A: To qualify for a return, your item must:

✔ Be in the same condition as when you
received it.

✔ Be unworn or unused, with tags, and in its original packaging.

✔ Include the receipt or proof of purchase.

🔹 Returns will NOT be accepted for:

❌Simply not liking the product.

❌Ordering the wrong size.

Q: Who covers the return shipping cost?

A: If your return is approved, the customer is responsible for the return shipping cost.

Q: How do I initiate a return?

A: To initiate a return, contact us at contact@pawplanetworld.com
Once your return is accepted, we will provide a return shipping label and
instructions. Items sent back without prior approval will not be accepted.

For any return-related inquiries, reach out to us at contact@pawplanetworld.com

Q: What if my product is damaged or incorrect?

A: Please inspect your order upon arrival and contact us immediately if:

✔ The item is defective or damaged.

✔ You received the wrong item.

We will evaluate the issue and work on a prompt resolution.

Q: Can I return all products?

A: Certain items cannot be returned, including:

❌Perishable goods (e.g., food, flowers, or plants).

❌Custom or personalized products.

❌Personal care items (e.g., beauty products).

❌Hazardous materials, flammable liquids, or gases.

❌Sale items or gift cards (non-refundable).

If you are unsure whether your item qualifies, please contact us before initiating a return.

Q: How does the refund process work?

A: Once your return is approved, we will process a refund to your
original payment method within 10 business days. Please note:✔
Your bank or credit card company may take additional time to process and
post the refund.

Q: How do exchanges work?

A: To exchange an item, return your original purchase first. Once the return is accepted, you may place a new order separately.
Return shipping costs will be the customer’s responsibility.

Q: Can I cancel my order?

A: Yes, but cancellations must be made within 12 hours of purchase.

Q: How do I cancel my order?

A: To request a cancellation, contact us as soon as possible at contact@pawplanetworld.com with your order details.

Q: Can I cancel my order after it has been processed?

A: No, after 12 hours, your order will be processed and can no longer be canceled. Once an order is under processing or has been shipped, it cannot be canceled or modified.

If you have any questions regarding order cancellations, feel free to reach out to us at contact@pawplanetworld.com

Q: Are your pet products safe for all pets?

A: Yes! Our products are designed with pet safety in mind. We use non-toxic, pet-friendly materials that are durable and comfortable for your furry friends.

Q: How do I choose the right size for my pet?

A: Each product page includes a size guide to help you choose the perfect fit. If you need assistance, feel free to contact our support team.

Q: Are your pet beds machine-washable?

A: Most of our pet beds come with removable, washable covers. Please check the product description for washing instructions.

Q: Do you offer customization for pet accessories?

A: At the moment, we don’t offer customizations, but we’re working on adding personalized pet accessories soon! Stay tuned.

Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options.

Q: Do you offer any discounts or promotions?

A: Yes! Sign up for our newsletter to receive exclusive deals, and check our Offers Page for current promotions.

Q: Can I use multiple discount codes?

A: No, only one discount code can be applied per order.

Q: How can I contact Paw Planet?

A: You can reach our customer support team via:📧Email:
contact@pawplanetworld.com